IT Benchmarking Services- Operations Efficiency and Effectiveness

Global’s experienced professionals measure how your organization performs relative to the best organizations in the world and provides actionable recommendations that can reduce your IT costs and increase service quality. Our analysis demonstrates the true commercial impact of IT delivery decisions and helps optimize demand for IT. Not only does Global provide your organization with a customized analysis, the level of detail ranges from a single IT service to the entire IT footprint.

 

Global completes benchmarks at different levels, depending on the specific needs of the client. These include:

1. A High-Level Operations Assessment is used to understand the key areas of strength and opportunity within an organization. For companies that are new to benchmarking, or interested in implementing an institutional measurement program, the High Level Assessment provides a basis for building a detailed benchmarking plan. Additionally, the High Level Assessment provides IT Executives with a dashboard view by product or service, so they know where to focus efforts for maximum return.

2. Detailed Product/Service Benchmarks are used to understand opportunities for improvement and areas of strength at a deeper level. The output from these benchmarks includes detailed recommendations and an action plan for improvement. Specific benchmarking activities are customized for each client organization, but tend to focus on the following products/services:

-Server Processing and Support
-Server Tape and Distributed Storage
-Mainframe Processing and Support
-Mainframe Tape and DASD Storage
-End User Computing/Desktop Support
-Voice Network Provisioning and Support
-Data Network Provisioning and Support
-Service Desk/Help Desk