IT Benchmarking Services

Global offers clients operations efficiency and effectiveness through benchmarking services that will measure how your organization performs relative to the best organizations in the world. In addition, we will provide actionable recommendations that can reduce your IT costs and increase service quality. Depending on the specific needs of the client, Global completes benchmarks at different levels through high-level operations assessment and detailed product service benchmarks.

IT Communication and Finance Services

Global offers product management, service catalog, and IT chargeback assistance introducing best practices from world-class clients to your organization in order to maximize IT and business alignment. Global takes a holistic approach to IT product and service management that aims to focus IT efforts on delivering value to the organization with the minimum amount of overhead or unnecessary tool use. Our expert analysis optimizes service catalogs promoting clear communication with business units and end users. We also consult with clients to customize chargeback methodologies, providing the appropriate level of transparency to IT consumers.

Outsourcing and Consultation Services

Global guides client organizations in navigating the complicated outsourcing landscape to reach the best sourcing decisions. Our seasoned experts position your company to execute the most successful vendor selection process, changes in strategy, or renegotiation. Global has helped to develop RFI/RFP documentation, analyze current contracts, negotiate service termination and service moves, and re-establish in-house operations. Onsite facilitation is available both domestically and internationally to help with vendor discussions. Global’s clients receive real cost data from top-performing organizations with which they negotiate, rather than starting from their current costs that are often significantly higher than best in class. Global clients are provided with trusted assistance and strategic guidance depending on their unique situation and needs.