Service Catalog Maturity Assessment

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Degree of Completeness    
What percent of IT services are represented in the Catalog? % (0 to 100%)  
What percent of IT services have a Unit Rate defined (as opposed to pass thru billing). % (0 to 100%)  
       
Within the service Catalog documentation available to the users, what percent of services have:      
Full and accurate service description (including list of components included) % (0 to 100%)  
Service Level Objective Targets % (0 to 100%)  
Detailed Rate explanation % (0 to 100%)  
Meaningful Service Definitions    
What percent of Services have a billing unit defined in terms meaningful to the business units % (0 to 100%)  
Level of Detail    
On a scale of 1 to 10, evaluate the appropriate level of detail present in the service offerings. 10 = exact alignment with business unit requirements; 1= complete misalignment  
Accuracy of the Cost Pools    
What percentage of the IT services can have their rate calculated directly from cost pool totals divided by anticipated volumes % (0 to 100%)  
Is there an analytical procedure for attributing Overhead to individual services? Yes
No 		   
Accuracy of the Labor Assignment to services.    
Does a Labor Capacity Model exist to facilitate allocation of Personnel costs to Services? Yes
No 		   
How frequently is it refreshed? Number of times per year  
How accurate is the model (scale of 1 to 10) 10 = extremely accurate labor model; 1=very inaccurate model  
Accuracy of Service Level Accounting    
Where tiered services exist, is there an analytical process to determine differential rates? Yes
No 		   
Product Management    
What percentage of the IT services have product manager assigned? % (0 to 100%)  
What percentage of the IT services have a P&L statement produced? % (0 to 100%)  
How frequently are the P&L statements reviewed? Number of times per year  
       
SCORE: %