Careers
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Current Opportunities:
IT Service Catalog Manager:
Atlanta based consulting position with opportunity to become permanent. The successful candidate will have experience building and managing IT service catalogs in a large multi location environment.
Job Duties:
The IT Service Catalog Manager will be accountable for producing, administering, managing, and maintaining the IT Service Catalog.
- Communicate with internal business units to discuss, document and review changes, issues or updates to services needing alteration, deletions or additions to the catalog
- Map and categorize all technology within IT Service Catalog framework
- Develop and implement detailed workflows and procedures for inputting and updating service information within the catalog
- Confirm that all the information within the IT Service Catalog is accurate, up-to-date and consistent with the information within the Service Portfolio
- Ensure that the information within the IT Service Catalog is adequately secured and highly available
- Responsible for ensuring that the IT Service Catalog Management Process is implemented and performed according to the agreed upon and documented bylaws
- Manage all required training for employees with duties including regular maintenance of the catalog
- Produce metrics detailing key performance indicators and effectiveness of the IT Service Catalog
- Perform analysis of current service catalog tools and others available in the marketplace
Minimum Qualifications:
The IT Service Catalog Manager position requires professional experience adequate to provide IT service offerings through an electronic catalog.
To be considered for this position, your resume must demonstrate the following minimum qualifications:
EXPERIENCE
- Prior professional experience producing, managing and maintaining an online IT service catalog
- Ability to create metrics reports to evaluate the efficiency and effectiveness of customer experiences
- Experience with training of staff on the use and benefit of catalog technology
KNOWLEDGE
- An understanding of the Windows distributed application environments and methods for providing the day-to-day management of the development, control, and promotion IT services
- Must be familiar with technologies and management principals used in supporting IT service catalogs
SKILLS IN
- Assessing, modifying, and managing business and technical plans
- Technical skills sufficient to perform catalog tools comparisons and
- Oral and written communication sufficient to build working relationships with varying goals
- Ability to communicate complex technical concepts and procedures to technical and non-technical personnel
- Performing succinct presentations to an audience of various levels of management
Preferred Qualifications:
- A minimum of three years advanced professional experience, as indicated above
- BA/BS
- Knowledge and understanding of ITIL or product management methodologies
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Consulting Assistant: Energetic Self-Starter to Help Us Grow
The Information Management Forum is a thirty year old IT Executive Network and Service Organization. We are seeking an achievement oriented, enthusiastic and energetic sales/ account management person with a strong Information Technology background to help us exceed our members’ expectations.
Successful candidate must have 3-5 years experience in IT and customer oriented positions, the competitive zeal to grow business and the desire to be part of a growing company. Must be very proficient with MS office products and have a BA/BS. The position provides an attractive compensation package including base salary, uncapped commissions and benefits as well as a relaxed work environment in our own building in Roswell, GA.
Responsibilities:
· Organize and analyze data
· Book speakers for web forums and meetings from our member companies
· Coordinate logistics for national meetings as well as web conferences
· Work directly with some members coordinating monthly web conferences and quarterly meetings
· Assist president in day to day tasks
· Work to generate leads in the sales
Requirements:
· Excellent Excel, Power Point, Word, and outlook skills
· Ability to meet deadlines
· Attention to detail
· Good people skills
· Occasional travel
· Great organizational skills
· Exceptional writing skills
Education:
A bachelor’s degree or equivalent
Experience:
- 3-5 years of experience in the IT industry professional services and solutions arena.
- Experience in effectively managing a number of accounts and a business development pipeline
- Team selling experience
- Quantitative analysis and presentation a plus.
Knowledge and Skills:
- must demonstrate a strong business discipline to establish procedures to monitor the progress of the business development process and address any gaps.
- familiarity with trends and issues that create opportunities to add value to the clients’ business
- the ability to focus on clients and make their needs a primary focus of actions; the ability to initiate, build and sustain productive client relationships resulting in delivering quality service and ensuring client satisfaction; establish credibility with both internal colleagues and external business clients
- sales facilitation skills to ensure that a meeting serves its business objectives while using appropriate interpersonal styles and methods
- teamwork skills and the ability to actively participate as a member of a team to move the team toward the completion of goals
- communication skills to clearly convey information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience and helps them understand and retain the message
- the ability to build internal relationships; to identify opportunities and take actions to build strategic relationships with partners, senior managers, area leadership teams, practices and other areas, teams or departments to help achieve business goals
- an executive presence; the ability to create a good first impression, command attention and respect, show an air of confidence, and deal comfortably with colleagues
- sales ability/persuasiveness; the ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients
-the ability to perform quantitative analysis (e.g., benchmark data calculations, etc.) and present findings effectively to business client management
Position Specifics:
-Based in Roswell, GA., a suburb on the north side of Atlanta
-Salary plus bonus based on goals attainment
-Health care benefits
-Contributory 401K
-Casual attire working environment
*Some travel required
To apply for this position please click here.
